• 100% Authentic 
  • Free shipping across India 
  • inr  
  • Guaranteed Refund 
  • Replacement

By using this site, www.luxehues.com ("site"), you, the user of the site ("you" or "user") indicate your unconditional acceptance of these terms of service (the "terms of service"). We, [Radiant Hues Crm Solutions Private Limited, a company registered in India] operating the brand www.luxehues.com and reserve the right, in our sole discretion, to update or revise these terms of service and should the terms be revised, the revised terms will apply if you continue to use the site. Should the terms of service conflict with any other documents, the terms of service will prevail for the purposes of usage of the site. The continued use of the site following the posting of any changes to the terms of service constitutes acceptance of those changes.

  • USE OF THE SITE

    You may use the site only in accordance with and subject to these Terms of Service and the site's Privacy Policy, which can be accessed at Privacy Policy. Once you complete and submit your registration, you have opted in to receive email communication from us. You may not use the site for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the right of www.luxehues.com or others. Notwithstanding any other rights or restrictions in these Terms of Service, you may not use this site to: (a) transmit via or through the site any information, data, text, images, files, links, or software except in connection with your authorized use of this site or otherwise in response to specific requests for information by us; (b) introduce to the site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person, including but not limited to, a registered user of this site or an employee of www.luxehues.com ; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) tamper with or obtain access to this site or any component of this site; (h) conduct fraudulent activities; (i) engage in any activity that is unlawful under the laws of any jurisdiction; or (j) collect or harvest information regarding other users of the site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.

  • DESCRIPTION OF SERVICES

    www.luxehues.com provides registered members with access to purchase premium & luxury products online, as well as other services that may be introduced from time to time. Access to the site may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and be responsible for all equipment necessary to access the site.

  • MEMBERSHIP ELIGIBILITY

    The site is available to members who are 18 years (of if the laws of the jurisdiction where you are situated prescribe a higher age for a person to be competent to contract, then such higher age) and older and who have not been suspended or removed by www.luxehues.com for any reason. By becoming a member you represent that you are of legal age and are otherwise competent to contract.

  • Luxehues's Delivery Policy

    We understand the anticipation with which one awaits the purchases. Which is why, we are committed to deliver the products to you within the promised time.

    Below are the terms and conditions for delivery:

    • Shipping for all products is free / complimentary and there are no additional charges for custom duty/ taxes or freight unless otherwise specified.
    • Normally most of our products have shipping timeline of 5-7 business days and we ensure the products are shipped to you within the promised timelines, however, few precious items like gold/silver/diamond & Made to Order /Designer Products has a higher shipping timelines.
    • Customer will receive the expected delivery timelines in the order confirmation e-mail. However, any delays due to unforeseen circumstances will be informed accordingly.
    • The delivery will be made on all dates/days except Sundays and Public Holidays.
    • In order to ensure delivery of your product, we will make 2 delivery attempts.
    • In case of undelivered attempt due to unavailability of customer on delivery address, our customer care team will contact you via email and call to reschedule the delivery.
    • In case of non-contact with customer, there will be maximum 2 delivery attempts within 72 hrs, after which the goods will be sent back to our distribution centre.
    • In case of failed delivery, due to customer refusal/Non-acceptance by the customer, the payment shall be refunded to customer on request, after deducting the freight charges, custom duty and applicable taxes + 2.5% on the total transaction.
    • After 2 failed delivery attempts any request from customer to deliver the product will be treated on chargeable basis as per applicable freight charges.

    We suggest, that before accepting the shipment of any product, kindly ensure that the product packaging is not damaged or tampered. If you observe that the package is damaged or tampered, kindly refuse the delivery and inform Luxehues at the earliest.

  • Return & Replacement Policy

    We go to great lengths to ensure that you have a wonderful shopping experience at Luxehues.com. We hope you like what you have bought. However if you find that the product does not comply with specifications as per your original order or the product is damaged/defective, Please notify LuxeHues for the receipt of a damaged/ defective product/service within 48-hours of delivery to you, we will be happy to replace it, however, Luxehues shall not be held liable for the failure to replace the order failing these timelines. To register your complaint, get in touch with the customer service team:
    a) Buzz our call center at + 91 88-1010-2020
    b) Email at care@luxehues.com

    On registration of your complaint, a reverse pickup would be arranged. Kindly pack the goods along with all tags, accessories & original packaging.

    To facilitate a smooth return process, please keep the following in mind:

    1. Products should be unused.
    2. Items that you return should not be used, washed, altered/tampered or soiled.
    3. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
    4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to the product/products during transit.
    5. The returned products are subject to verification and quality checks by Luxehues in order to determine the authenticity of the complaint/ return. Refund or Replacement may take upto 7 business days from the receipt of goods at our warehouse.
    6. Images/Snapshot of the damaged/defective product to be shared with Luxehues’s customer care team.
    7. Returns request should be made by the customer within 48 hrs from delivery of goods.
    8. For any manufacturing defect or damage customer may have to visit nearest service center of respective brand. Our customer care team will assist you to find nearest service center.
    9. Replacement is subject to availability of stock with the Brand. If the product is out of stock, you will be refunded full amount.
    10. Made to order product/designers products are not covered under return policy.
    11. Fragile item like glass, perfume, lingerie’s are not covered under replacement policy.
    12. Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
    13. Items sold as sets/combos cannot be exchanged or returned individually.

    We suggest, that before accepting the shipment of any product, kindly ensure that the product packaging is not damaged or tampered. If you observe that the package is damaged or tampered, kindly refuse the delivery and inform Luxehues at the earliest.

    For any/all product return or replacement requests, Luxehues reserves the right to accept or reject the requests for any reason whatsoever. You agree not to dispute the decision made by Luxehues and accept the decision.

  • Refund Policy

    Customer shall be eligible to receive a refund for the full amount on cancellation of an order due to these reasons -

    1. Product does not comply with specifications as per your original order and replacement of the product is not available.
    2. The product is damaged / defective, and replacement of the product is not available.

    Please refer to the policies and procedures mentioned under “Cancellation” and “RETURNS & REPLACEMENTS” to register a request for cancellation, return/replacement or refund. On acceptance of your request, our Customer Service team will send you a confirmation acknowledging the refund. The refund will be made to the same account from where the purchase was made. The refund timelines will depend on the payment instrument you used while making the purchase.

    Net Banking Purchase: 2-4 Business Days
    Credit/ Debit Card Purchases: 3-5 Business Days
    Gift Card/ Voucher Purchase: 5-7 Business Days

  • Luxehues's Cancellation Policy

    We do ensure that orders are accepted only in accordance with the requirement of Buyer as well as with the inventory provided by Sellers. However, there may be instances or for some other unavoidable reasons, it may not be possible for Seller to execute the order as per specifications or the quantities ordered by the customer, inaccuracies or errors in pricing information etc. or problems identified by luxehues's credit and fraud avoidance department. We reserve the right to cancel the order in such instances.

    In the event if any Order is cancelled from our end, Luxehues shall inform the same to customer at the earliest and ensure the refund on the same payment instrument from which the payment was made. Once the refund is made, the bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases to credit the refund amount to your account.

    Points for Cancellation:

    If customer Request within 24 hours (One Business day) from the time of order booking and order is not shipped, Luxehues shall accept the request and process full refund.

    Customer Request within 24 hrs (One Business day) from the time of order booking and order is shipped, Luxehues shall accept the request, however, customer is liable to pay the courier charges (As applicable).

    Customer Request post 24 hrs (One Business day) from the time of order booking and order not shipped, Luxehues shall accept the request however customer is liable to pay cancellation charges. (2.5% of the total transaction amount or Rs. 100 whichever amount is higher)

    Customer Request post 24 hrs (One Business day) from the time of order booking and order shipped, Luxehues shall not accept the request

    For any/all order cancellation requests, Luxehues reserves the right to accept or reject the requests for any reason whatsoever. You agree not to dispute the decision made by Luxehues and accept the decision.

    Once the refund is processed, the bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card purchases to credit the refund amount to your account, this entire refund process may take 5 to 7 business days.

    For replacement or return due to defective products/ incorrect shipment, please refer to RETURNS & REPLACEMENTS policy.

  • ACCURACY OF CONTENT & LIMITATIONS ON QUANTITY

    The information on this site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this site at a particular time does not guarantee that the products or services will be available.

  • T&C for ICICI Cashback offer
    • The validity of the Program is from 18-June-2017 (00:00 hrs) till 30-June-2017 (23:59 hrs).
    • ICICI Bank Credit & Debit Cardholders will be eligible for this offer.
    • Under this Program, cardholder can avail :
      •    10% Discount on using ICICI Bank Debit or ICICI Bank Credit Card. This discount offer is not applicable on purchase of Gold and Silver Coins/Bars, “Hot Deal” and “Best Price” products
      •    10% cashback on all products on www.luxehues.com on using ICICI Bank Debit or ICICI Bank Credit Card. The cashback offer is not applicable on purchase of Gold and Silver Coins/ bars.
    • Maximum cashback per card, per day will be Rs 5,000/-.
    • Under this program, cardholder can avail cashback on the billing value, net of discount if any, from merchants.
    • No promo code is needed to avail the Cash Back offer.
    • The customer must use the promotional code ICIC10P to avail the 10% discount offer during the offer period. The discount will be applied at the cart value
    • In case of cancellation of the order, transaction will not qualify for the Offer.
    • The Cashback Offer is not applicable if the payment is made using Net Banking option.
    • Cashback amount will be credited within 90 days on best effort basis to all open and active Card Member’s account. The time line provided for effecting credit is only indicative of expected period and may vary from the actual date of credit.
    • The Offer is non-transferable, non-binding and non-encashable.
    • The offer is subject to availability of products and available at the sole discretion of Merchant.
    • Any person availing this Offer shall be deemed to have accepted these terms and conditions. Participation in the Offer by ICICI Bank customer/s is on a voluntary basis
    • Luxehues.com and ICICI Bank reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    • All matters of dispute will be a subject to final decision of luxehues.com
  • T&C for Standard Chartered Cashback offer
    • The validity of the Program is from 18-June-2017 (00:00 hrs) till 30-June-2017 (23:59 hrs).
    • Standard Chartered Bank Credit & Debit Cardholders will be eligible for this offer.
    • Under this Program, cardholder can avail :
      •    10% Discount on using Standard Chartered Bank Debit or Standard Chartered Bank Credit Card. This discount offer is not applicable on purchase of Gold and Silver Coins/Bars, “Hot Deal” and “Best Price” products
      •    10% cashback on all products on www.luxehues.com on using Standard Chartered Bank Debit or Credit Card. The cashback offer is not applicable on purchase of Gold and Silver Coins/ bars.
    • Maximum cashback per card, per day will be Rs 5,000/-.
    • Under this program, cardholder can avail cashback on the billing value, net of discount if any, from merchants.
    • No promo code is needed to avail the Cash Back offer.
    • The customer must use the promotional code SCB10P to avail the 10% discount offer during the offer period. The discount will be applied at the cart value
    • In case of cancellation of the order, transaction will not qualify for the Offer.
    • The Cashback Offer is not applicable if the payment is made using Net Banking option.
    • Cashback amount will be credited within 90 days on best effort basis to all open and active Card Member’s account. The time line provided for effecting credit is only indicative of expected period and may vary from the actual date of credit.
    • The Offer is non-transferable, non-binding and non-encashable.
    • The offer is subject to availability of products and available at the sole discretion of Merchant.
    • Any person availing this Offer shall be deemed to have accepted these terms and conditions. Participation in the Offer by Standard Chartered Bank customer/s is on a voluntary basis
    • Luxehues.com and Standard Chartered Bank reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    • All matters of dispute will be a subject to final decision of luxehues.com
  • T&C for Yes Bank Cashback offer
    • The validity of the Program is from 18-June-2017 (00:00 hrs) till 30-June-2017 (23:59 hrs).
    • YES BANK Credit & Debit Cardholders will be eligible for this offer.
    • Under this Program, cardholder can avail:
      •    10% Discount on using YES BANK Debit or Credit Card. This discount offer is not applicable on purchase of Gold and Silver Coins/ Bars, “Hot Deal” and “Best Price” products
      •    10% Cashback on all products on www.luxehues.com on using YES BANK Debit or Credit Card. The cashback offer is not applicable on purchase of Gold and Silver Coins/ bars.
    • Maximum cashback per card, per day will be Rs 5,000/- .
    • Under this program, cardholder can avail cashback on the billing value, net of discount if any, from merchants.
    • No promo code is needed to avail the Cash Back offer.
    • The customer must use the promotional code YESBANK10P to avail the 10% discount offer during the offer period. The discount will be applied at the cart value.
    • In case of cancellation of the order, transaction will not qualify for the Offer.
    • The Cashback Offer is not applicable if the payment is made using Net Banking option.
    • Cashback amount will be credited within 90 days on best effort basis to all open and active Card Member’s account. The time line provided for effecting credit is only indicative of expected period and may vary from the actual date of credit.
    • The Offer is non-transferable, non-binding and non-encashable.
    • The offer is subject to availability of products and available at the sole discretion of Merchant.
    • Any person availing this Offer shall be deemed to have accepted these terms and conditions. Participation in the Offer by YES BANK customer/s is on a voluntary basis
    • Luxehues.com and YES BANK reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    • All matters of dispute will be a subject to final decision of luxehues.com
  • T&C for Jio Samsung Additional Data Offer

    OFFER FAQ

    1. What is the “Jio Samsung Additional Data” offer?

      The “Jio Samsung Additional Data” offer entitles any active Jio subscriber, who:

      1. activates any of the following eligible Samsung devices* (as shown in the tabulation immediately below) on the Jio network for first time on or after 16th June, 2017; and

        Eligible Device

        Group-1

        On8, On 5 Pro 2015, On 7 Pro 2015, J7 2016, J7 2015, J5 2016, J5 2015, J3

        2016, J3 Pro, J2 2016 & J2 Pro, J2 2015, J1 Ace, Grand Prime Plus, J1 2016, J2 Ace, Z2, J Max, Z4

        Group-2

        S7 Edge, S7, S6 Edge +, S6 Edge, S6, Note 5, Note 5 DS, Note 4, Note 4

        Edge, C9 Pro, C7 Pro, A9 Pro,A8, A7(2015,2016,2017), A5(2015,2016,2017), J7 Prime & On Nxt, J5 Prime, On Max, J7 Max

      2. enrols to the Jio Prime membership; and
      3. recharges with Rs. 309 or Rs. 509 during the entitlement period;

      to avail such benefits of additional 4G data as corresponding to the group under which an eligible device falls, in the form of one additional data voucher per recharge, for a maximum of 6 or 12 recharges, as may be applicable, during the entitlement period. The benefits of additional 4G data corresponding to each group is as follows:

      Eligible Device Group

      Jio Plan

      Additional Data Voucher per recharge

      Maximum Entitlement for number of Additional Data Voucher

      Total Additional Data Entitlement

      Group-1

      309 RC

      10 GB

      6

      60 GB

      509 RC

      15 GB

      6

      90 GB

      Group-2

      309 RC

      10 GB

      12

      120 GB

      509 RC

      15 GB

      12

      180 GB

      Note: The offer is applicable only on the Indian version of the aforementioned models.

    2. What is the entitlement period?

      “Entitlement Period” for the “Jio Samsung Additional Data” offer means (a) a period of six (6) months from the date of activation of the offer on the Eligible Device Group-1, and (b) a period of twelve (12) months from the date of activation of the offer on the Eligible Device Group-2.

    3. How long is the “Jio Samsung Additional Data” offer valid for?

      The “Jio Samsung Additional Data” offer which applies to eligible Samsung devices activated for the first time on the Jio network on or after 16th June, 2017 entitles receipt of additional data vouchers corresponding to the relevant group under which an eligible device falls, for a maximum of 6/12 subsequent recharges of Rs. 309 or Rs. 509, as the case maybe.

    4. I am a new Jio customer, will I be charged for Jio Prime subscription under the “Jio Samsung Additional Data” offer?

      No, you will not need to pay Rs. 99 as Jio Prime Subscription fee under the “Jio Samsung Additional Data” offer and will be eligible for complimentary Jio Prime subscription if you enrol for Jio services for the 1st time and activate the same on a Samsung device on or after 16th June, 2017.

    General FAQ

    1. Where can I get a new Jio SIM to avail the